Reference

What You Agree To When You Use bos14

These terms set out how bos14 operates, what we expect from you, and what you can expect from us — covering account use, payment handling via DANA, OVO, and GoPay, and access conditions that depend on local law and eligible regions.

Account TermsPayment PolicyPrivacy PracticesCookie UseJurisdiction Notice
bos14 What You Agree To When You Use bos14
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and accessed only for the purposes set out in our privacy policy — processing transactions, verifying identity, and maintaining account integrity. We do not sell your personal information to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support.

Cookie Policy

We use cookies to keep your session active, remember your payment preferences, and measure how pages perform. You can manage cookie settings from your browser.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To request a copy of your data, update incorrect information, or ask for deletion, submit a written request through live chat or email and we will process it within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about our terms, a data request, or a concern about how your account information is handled, our support team can direct you to the right process. We handle policy queries separately from general account help so your request reaches the right person.

Team online

Live Chat

Open the chat widget from any page on bos14 and select the account or legal topic to connect with our support team directly.

Email Support

Send detailed policy or data-related queries to our support address. We aim to respond within one business day for written requests.

Account Help Centre

The help section inside your account covers common policy questions, data access steps, and how to submit a formal request.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms, data practices, and account policies work in practice.

Access depends on local law and the eligible regions we serve. Check whether online gaming services are permitted under the rules that apply to your location before opening an account.

We collect the information needed to verify your identity and process payments — name, contact details, and wallet identifiers for DANA, OVO, or GoPay. Full details are in our privacy policy.

Contact our support team via live chat or email with a written data access request. We will confirm your identity and provide the relevant records within the timeframe required by applicable law.

Yes. Submit a deletion request through support. We will process it subject to any retention obligations under applicable regulations, such as transaction records required for financial compliance.

We post the updated terms on this page with a revised date. Continuing to use your account after the update is posted means you accept the new version. Close your account if you do not agree.

Start with live chat or email support. For unresolved disputes, our help centre outlines the formal escalation path, including how to submit a written complaint for review by our policy team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.