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How bos14 Handles Your Personal Information

Your account details, wallet activity, and device data are handled with care at bos14. This page explains what we collect, why we collect it, and what you can do about it — no legal maze, just straight answers.

Account Data ProtectionDANA, OVO, GoPay PrivacyCookie ControlsYour Access Rights
bos14 How bos14 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to update your details, or need to make a formal request, our support team handles privacy queries directly. You can reach us through live chat on the site or by email — responses go out during our standard support hours.

Team online

Live Chat

Open the chat widget on any page to reach our support team. Privacy and account data questions are handled the same channel as general account help.

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can verify and respond promptly.

Account Settings

Some data updates — like your contact number or linked wallet — can be made directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency sit behind every data decision we make. Here is how we handle the four areas that matter most to your account.

Encryption and Storage

Account data is stored on secured servers with encryption in transit and at rest. Your DANA, OVO, or GoPay payment details are never stored on our side after a transaction clears.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through the banner shown on your first visit.

Data Retention

Active account data is kept while your account is open. After closure, records are held only as long as required by applicable regulations, then deleted or anonymised.

Access and Correction

You have the right to request a copy of your personal data or ask us to correct anything inaccurate. Submit your request via live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Data

Straight answers to the questions we hear most about how your information is handled on bos14.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We share only what is necessary. Payment processors like DANA, OVO, and GoPay receive transaction data to complete your deposit or withdrawal. We do not sell your data to advertisers or data brokers.

Your data is kept while your account is active. After you close your account, records are retained only as long as local regulations require, then deleted or anonymised.

Yes. Contact our support team via live chat or email with your account details. We will verify your identity and provide your data within a reasonable timeframe.

Send a correction or deletion request through live chat or support email. Include your registered account information so we can locate your record and act on your request.

Yes, we use session and analytics cookies. A cookie preference banner appears on your first visit. You can update your choices at any time through your browser or the site's cookie settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.