Reference

Understand What You Agree To on bos14

These terms set out the rules that apply when you open an account and use bos14, including how deposits through DANA, OVO, and GoPay are handled, what your account responsibilities are, and when access may be restricted depending on local law and eligible regions.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
bos14 Understand What You Agree To on bos14
CONTACT CHANNELS

Reach Us About Your Terms Query

If something in these terms is unclear or you want to raise a dispute about an account decision, our support team handles those queries directly. You can reach us through live chat inside your account, by email, or through our social messaging channel. Have your account ID and the relevant transaction reference ready — this speeds up the review on our end.

Live Chat Open live chat from inside your logged-in account. Give your account ID and describe the terms issue you are raising so we can route it to the right team.
Email Support Send a detailed message to our support email. Include your registered email address, account ID, and any transaction references related to your terms question.
Social Messaging Reach us through our official social messaging channel for faster first-response. Suitable for general terms questions; account-specific disputes require live chat or email.
HOW WE HANDLE THIS

Commitments Behind Our Terms

Our terms are written to be enforceable and fair — not to bury important conditions in fine print. Here is how we apply the key areas that affect your account day to day: data handling, security, retention, and how you can request changes.

Account Data Handling

We collect only the account data needed to verify identity, process DANA, OVO, or GoPay transactions, and comply with applicable local regulations. Data is not sold to third parties.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you notice any unauthorised access, contact us immediately via live chat so we can freeze the account.

Data Retention Period

Account records — including transaction history for DANA, OVO, and GoPay deposits and withdrawals — are retained for the period required by applicable regulation, then securely deleted.

Requesting Account Changes

To update your registered details or request account closure, submit the request through live chat or email with your account ID. We aim to process closure requests within a reasonable timeframe.

Common Questions About bos14 Terms

These are the questions we receive most often about how our terms work, what they mean for your account, and what to do when something is unclear. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every deposit you make — whether through DANA, OVO, or GoPay — is subject to our deposit terms alongside the e-wallet provider's own policies. Both sets of rules apply simultaneously.

We notify you by email or in-platform message before material changes take effect. Continuing to use your account after that notice means you accept the updated terms automatically.

No. Duplicate accounts are a breach of our terms and may result in suspension of all linked accounts. If you have lost access to an existing account, contact support to recover it rather than opening a new one.

Verification protects your account and confirms that the withdrawal goes to the correct wallet — whether DANA, OVO, or GoPay. This step applies to every account without exception before funds are released.

Access depends on local law and is available only in eligible regions. Players in Yogyakarta and other areas should confirm that use is permitted under applicable local regulation before creating an account.

Submit a closure or data request through live chat or email with your account ID. We handle these in line with the retention and data terms outlined in our policy and applicable local requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.